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Advantage Solutions VP Client Services - REMOTE in Newport Beach, California

Summary

Vice President Client Services - REMOTE

At our Company, we grow People, Brands, and Businesses!We are seeking a highly dynamic & talented Vice President (VP) of Client Services that will require a solid command of all business management functions. Proven track record of holding a team accountable, motivating and leading a team. This position is responsible for overseeing the P&L and managing the business operations function globally within the organization. The Vice President of Client Services leads a team who manages a portfolio of clients, as well as the functional teams (including field and internal operations), focused on managing client results, contracts, pricing, profitability and overall execution of program goals. Pivotal role in the design and management of client programs/contracts at retail chains nationwide.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match

  • Training and Career Development

  • Generous Paid Time-Off

Responsibilities:

  • Oversee Client Services team, to ensure that client business plans, retail chain coverage, and field execution is top notch and exceeds client expectations.

  • Oversee management of staff priorities, workload balancing/utilization, employee recognition/rewards, and routine staff professional development to keep turnover at a minimum and staff morale high.

  • Build processes and infrastructure to enable scalable, profitable growth. Build out plans for staffing, logistics management, and execution.

  • Develop and implement business operating plans which formally identify additional business opportunities and specific ways to strengthen our service delivery with our clients.

  • Develop and manage client P&L versus budget; manage client revenue and gross margin forecasts; identify, plan and budget headcount and expenses required to meet growth plans.

  • Strategize and drive formal client program reviews; manage to all client/contract expectations.

Qualifications:

  • Master’sDegree or equivalent experience preferred in Business Management, Marketing Services

  • 10+ years of experience in sales & marketing, consumer packaged goods, food brokerage, Brand Management, Customer Management, Category Management, Retailer Marketing and Shopper Marketing. Experience managing a P&L, budgeting and forecasting and managing client expectations either personally or through a team

  • Excellent sales presentation skills

  • Excellent interpersonal and management skills

  • Working knowledge of syndicated data

  • Ability to exude/gain confidence & trust with clients and internal staff; Experience and comfort in client entertaining and interaction; Strong presentation skills

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

This position will require a solid command of all business management functions. Proven track record of holding a team accountable, motivating and leading a team. This position is responsible for overseeing the P&L and managing the business operations function globally within the organization. The Vice President of Client Services leads a team who manages a portfolio of clients as well as the functional teams (including field and internal operations) focused on managing client results, contracts, pricing, profitability and overall execution of program goals. Pivotal role in the design and management of client programs/contracts at retail chains nationwide.

Essential Job Duties and Responsibilities

Team Leadership

  • Oversee Client Services team, to ensure that client business plans, retail chain coverage, and field execution is top notch and exceeds client expectations

  • Oversee and drive for timely, accurate and efficient client reporting that offers ROI and field marketing intelligence that is valuable to clients

  • Oversee management of staff priorities, workload balancing/utilization, employee recognition/rewards and routine staff professional development to keep turnover at a minimum and staff morale high.

  • Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; set up and manage to service level agreements among the departments

Infrastructure Building

  • Build processes and infrastructure to enable scalable, profitable growth

  • Ensure proper performance tracking and reporting systems are in place to hold staff accountable for their personal work quality & productivity as well as client specific results.

  • Develop and implement Standard Operating Procedures (SOP’s) for team and function. Practice continuous improvement in reviewing processes and ensuring efficient and effective department operation.

  • Build out plans for staffing, logistics management and execution

Business Development

  • Develop and implement business operating plans which formally identify additional business opportunities and specific ways to strengthen our service delivery with our clients.

  • Develop project plans in conjunction with the operations team to ensure achievement of client objectives.

Client Management

  • Develop and manage client P&L versus budget; manage client revenue and gross margin forecasts; identify, plan and budget headcount and expenses required to meet growth plans.

  • Retain and grow all client relationships

  • Strategize and drive formal client program reviews; manage to all client/contract expectations

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

  • Travel and Driving are essential duties and function of this job

  • Travel up to 75%

Minimum Qualifications

(Preferred) Master's Degree or equivalent experience

Field of Study/Area of Experience: Business Management, Marketing Services

10+ years of experience in sales & marketing, consumer packages goods, food brokerage, Brand Management, Customer Management, Category Management, Retailer Marketing and Shopper Marketing. Experience managing a P&L, budgeting and forecasting and managing client expectations either personally or through a team

Skills, Knowledge and Abilities

  • Excellent sales presentation skills.

  • Excellent interpersonal and management skills.

  • Strong organizational skills.

  • Outstanding written and oral communication skills.

  • Working knowledge of syndicated data

  • Ability to exude/gain confidence & trust with clients and internal staff; Experience and comfort in client entertaining and interaction; Strong presentation skills

  • Ability to handle multiple tasks and priorities

  • Analysis & problem solving skills

  • Strong written and oral communication skills

  • Detailed oriented with strong organizational & time management skills

  • Goal-oriented, over-achiever, assertive, “driver” personality & approach

  • Proficient PC skills with the ability to develop and work with spreadsheets

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. May be exposed to marked changes in temperature and humidity and may be required to stand and walk frequently (between 33- 66% each day).

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Locations US-CA-Newport Beach

Primary Posting Location : City Newport Beach

Primary Posting Location : State/Province CA

Primary Posting Location : Country US

Requisition ID 2021-404606

Position Type Full Time

Category Marketing (Corporate): Integrated Marketing, Experiential Marketing

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